[PA71]

SB,
I sympathise with you as I know how frustrating it can be when you know you are being wronged and no one wants to hear you. I'd suggest you ring them again and demand to speak to a supervisor instead of one of the telephone staff. Explain the problem again and ask him/her to look into it. Then take their name and email address so you can contact them again to follow up. Be very polite (I know it's difficult some times) and hope that he/she is a decent person. Also, keep ringing until you are put through to your local office instead of the one in Dubai. I don't know where you are but I am in the UK and the Manchester staff were much easier to deal with and in the end it was one of the supervisors in Manchester who took my case upon her and solved it.

Another thing you can do is ask them for the tapes of your conversations. They definitely have a copy of these and keep them for a while. Then you can prove that you spelled your names correctly and that the mistake was on their side.

So I finally had my tickets come through on Saturday and my card debited. It took just short of 3 weeks to make a simple booking that should have taken 15 minutes. They made one mistake after another. I would expect at least an upgrade to First class but I am not holding my breath really. I don't even believe they will acknowledge my emails.