[Goaliemom]

Booked a Non-stop flight for May 12,2012 back in Sept.2011 as my son's Birthday gift paid for it & chose seats one window and seat next to it in center flying into St.Maarten watching landing a big deal for my son so thats why I booked so far in advance. American has switched flights on us twice we now have connection flights and lay overs but NO window seat. We are not even seated together and the sad thing is that there are seats, window seats mind you that are available but are blocked off by American hoping that as departure date gets closer people will buy them. I booked this flight based on the fact it was Non-stop (didn't want to do connecting flights hassle) and that my son had a window seat.Only to find that the window seat I chose for my son will now be given to last minute bookings. NOT A FAIR PRACTICE AT ALL !!! and as consumers we are all expected to just sit back and take it !! what happened to the customer satisfaction policy !! my money means nothing because they already have my money. Shame on you American for making my son's Birthday a bust !

[jimworcs]

When an airline makes a substantial change from non stop the indirect they should have to pay compensation. The lack of consumer protection and regulation is a disgrace.

[Goaliemom]

I know this is a complaints site but think it's only fair to post a follow up to my original complaint.

Last night American contacted me to tell me that they have given us back our seats, and so now my son is EXTREMELY HAPPY to have his window seat back and I am sitting next to him. So sometimes airlines do come thru for their passengers and we are very happy that American has come thru for our son.

Thank You American Airlines !

[jimworcs]

It was the least they could do....I still think you should have compensation for changing from a direct to an indirect flight.