[Meena Suhale]

My son and I traveled from Bengaluru/India to Chicago Via Abu Dhabi on 14 March 2012. We checked in 4 suitcases that were overweight and paid $50 per bag -a $200 total. When we collected our bags in Chicago, we found 3 out of 4 bags were ripped completely. They are totally unusable and we had trouble dragging it off the conveyer belt onto the trolley. The suitcases were in good condition when checked in and one of them, London Fog was an expensive new suitcase making its first journey. We have been flying Etihad for the past 4 years and were quite disappointed with the response we got when we reported the issue to the Etihad counter upon arrival. We were given an website address and no further explanation. This was a loss of property and I expect an explanation from the airline...

Meena