[arosarosa]

My story has no doubt been told here many times, but I'll add my voice to the chorus.

Spirit accepted my reservation, and sent me an email stating that the "reservation process was complete." Imagine my surprise when I tried to check in, and was told that I had no reservation. Spirit "had not charged my credit card" for the reservation. Meaning that Spirit had illegally kept the reservation open, and then sold it to the highest bidder.

I've heard quite a few stories like this from fellow sufferers. Isn't anyone going to shut Spirit down, or do we just allow crooks to keep running their businesses these days?

[Matt_FLL]

Many of us can describe a situation where a technical glitch has made an online purchase incomplete.

If you’ve made it to the final step of the online reservation process, you would have received an auto-generated record locator. Some airlines do not have an immediately charging process (e.g., American Airlines). Therefore, some credit card problems can take hours to detect, such as an erroneous flag for fraud by the CC company. Regardless, if you provide the airline with your record locator, and you were not at fault, they will reinstate your ticket at the original price. Even the day of departure.

When you purchase tickets, you “sign” to agree to the airline’s Contract of Carriage. Most of us reading are no fan of Spirit Airlines. Even so, you are alleging that Spirit Airlines would put themselves in legal jeopardy by breaking that contract to sell to a highest bidder. We would need a lot of evidence to support that.

I noticed that you never obtained a record locator. You also pointed out that your credit card was never charged. The facts, as presented, suggest that you simply have not completed the booking process. If I am missing something please provide the facts. Otherwise I think you may be singing alone in this “chorus” as you put it.

[arosarosa]

The same thing has happened to at least 12 other people I've interviewed. This "glitch" seems to occur frequently....

In fact, there is no excuse for Spirit confirming my reservation, with or without a locator, and then not informing me that they've not put the booking through.

How you explain the fact that the airline was full when I tried to book on the day my flight was set for?

Under no circumstances, regardless of contract language, can a vendor confirm a sale and then deny it. That's counter every basic business law on the books. ar

Originally Posted by Matt_FLL

Many of us can describe a situation where a technical glitch has made an online purchase incomplete.

If you’ve made it to the final step of the online reservation process, you would have received an auto-generated record locator. Some airlines do not have an immediately charging process (e.g., American Airlines). Therefore, some credit card problems can take hours to detect, such as an erroneous flag for fraud by the CC company. Regardless, if you provide the airline with your record locator, and you were not at fault, they will reinstate your ticket at the original price. Even the day of departure.

When you purchase tickets, you “sign” to agree to the airline’s Contract of Carriage. Most of us reading are no fan of Spirit Airlines. Even so, you are alleging that Spirit Airlines would put themselves in legal jeopardy by breaking that contract to sell to a highest bidder. We would need a lot of evidence to support that.

I noticed that you never obtained a record locator. You also pointed out that your credit card was never charged. The facts, as presented, suggest that you simply have not completed the booking process. If I am missing something please provide the facts. Otherwise I think you may be singing alone in this “chorus” as you put it.