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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service BA Rip off - BA sells me back my own seat - Disgraceful customer service

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Mar 22, 2012, 10:54 PM

scandinavian_traveller scandinavian_traveller is offline

Join Date: Oct 2011

Posts: 8

BA customer service are shocking

Lifttruckman, I agree BA customer service is shocking. Way they treat their passengers is a disgrace. BA has descended to the cheap-couldn't-care-less cattle airline class of Ryanair and Easy Jet.

My suggestion is to make a claim through an online small claims courts suggested by jimworcs. I followed these steps and had a satisfactory outcome.

Good luck and fly anything other than BA. They need to realise it's a competitive world out there and customers will take their business elsewhere if BA continue to treat passengers way they do.

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Customer Service BA Rip off - BA sells me back my own seat - Disgraceful customer service

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