[possum8]

LAX-PHL in so-called FIRST.
Chose the chicken and rice option for the in-flight meal. Meal up to expectation - dry, tasteless, why did I bother. Surprise came half-way through meal though when I was about to put a spoonful into my mouth and noticed a shard about 2cm long. Low and behold, there was an equally matching-sized chip in the corner of the plate. Would not have been a pleasant experience if I swallowed the shard. Mentioned to stewardess who basically didn't bother - would have been better off speaking with the window shade. Customer Relations equally as dismissive - basically got a "sorry about that 'guv....we'll mention it to the Catering Manager. Hope to see you again on US Airways". Couldn't imagine such reactions from say an Asian, Middle-Eastern airline or even QF.
This is how a US airline treats its FIRST customers?? Geez.

[jimworcs]

I am not sure what you wanted them to do. You didn't have any injury or even put the shard in your mouth and you drew it to their attention and they apologised. What do you think one of the 5* airlines would have done?

[possum8]

Amazing Jimworcs - this sort of mediocrity of expectation you have enables airlines to behave the way they do. If you've dealt with Customer Relations or head steward of a 5* airline, then i wouldn't need to answer your question. My apologies for using AirlineComplaints.Org for a complaint against very poor handling of a potentially serious occurrence. So, you wanted me to have chipped my tooth or had a small intestinal tear before I "complained". Yes, that makes sense.

[jimworcs]

You appear to misunderstand me. I am not suggesting that at all. I think the airline is at fault for serving food to you which contains a foreign object. It happened, no harm was done, and they apologised. I am simply asking what else you would want. Are you seeking money, a free flight or some other compensation? What is the appropriate compensation for something which might have happened?