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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Reservations BAIT AND SWITCH - Really - Bad enough to have the fee...worse to not disclose

View Poll Results: If Spirit's dumb carryon fee isnt disclosed by a ticket website, whose fault is it?
Spirit is responsible for all disclosures - Spirit should refund $40	2	33.33%
Spirit is not responsible for 3rd party disclosure - that party should refund and update site	2	33.33%
The traveler is responsible for researching all fees each time they fly in case new fees are added	2	33.33%
All parties share blame here so give the traveler a coupon and advertise the fees better	0	0%
Voters: 6. You may not vote on this poll

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Apr 14, 2012, 1:19 AM

cortney

Airline Employee (NOT OFFICIAL REP)

Join Date: Sep 2009

Posts: 288

I hear what your saying. i went onto their website and your right. On their site it says that the price includes all taxes and fees. I believe its cheapoairs problem and they need to show that carryon fees arent included in the final fare. I usually look at an airlines website to check for any additional fees (sodas, food, carry ons etc.) It doesnt hurt to keep trying to get your $40 back. overall its cheapoairs problem and they need to fix it. There have been lots of complaints on here about this website. I never book through a third party. usually costs a bit more plus sometimes you dont get the miles.
now that the day is over, go grab a drink and rewind...its the weekend! good luck
oh and PS...avoid spirit lol

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Reservations BAIT AND SWITCH - Really - Bad enough to have the fee...worse to not disclose

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