[cortney]

Sitting on the runway isnt just one airlines problem, talk to ATC, we sat in PHL for 25 minutes due to ATC today. My idea of thinking is you pack it, you carry it. when i check my bag, i put it on the scale myself. you had to climb the steps with your luggage and carry on...(as what i tell my family...)you pack it you carry it. You know you have a bad back, and i know it would cost more, but check it. Flying def. isn't what it use to be and customer service has taken a dive...but there are still some good employees out there. Today i had a great experience with USAirways, when before...it was awful. I deadheaded today in uniform and on my flight from PHL-SAV the woman in front of me boarding the plane asked if the flight attendant could put the bag up for her (of course im thinking...check the freaking bag if you cant lift it for pete sake!!, but kept quiet) I knew the flight attendant cant do it and waiting for somebody would cause a delay in boarding so i told her i would help her with it. (see there are good employees somewhere lol)

I dont really see where there is a complaint here with UA. all, if not most, airlines charge you for checked bags and overweight bags, wont help you with carryons (after all, they aren't covered for injuries), sitting on the tarmac are things you will encounter with ALL airlines