[azstar]

Originally Posted by bilingual

A horrible tale regarding treatment of passengers no doubt.

But somehow i do not understand following:

1. The captain asked if you videotaped the event(off course he did not mean when you were listening to your Ipod afterwards) and you said no, and still claims you were not lying, why?

2. How much did you claim in requests? - you do not mention this.

According to the poster, the captain asked "were you videotaping?" That could be interpreted literally "were you videotaping right now?" so, technically, the poster was not lying.

This is a very well written, articulate post. I believe the poster was not overly dramatic, cursing, or behaving in a rude, bombastic manner. Too many airline agents are so burned out by the job that the tiniest provocation sends them completely over the edge. This is not the first time something like this has happened. I guarantee that none of the employees involved will be disciplined in any way. In fact, no management personnel will probably even discuss it with them.