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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service If this is how they treat a 1K, imagine what it is like for a non-elite

View Poll Results: Does United treat you like this? I am a 1K
Never happens to me, they always get it right	1	25.00%
Sometimes, 'it happens	1	25.00%
Far too often this happens	0	0%
all the time since the merger. They just don't have it together	2	50.00%
Multiple Choice Poll. Voters: 4. You may not vote on this poll

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Jun 13, 2012, 4:11 PM

AirlineSympathizer AirlineSympathizer is offline

Join Date: May 2012

Posts: 59

Quote:

Originally Posted by maximumbob62

They rebooked me for the next day into Tokyo, not on Wednesday! I need to be in Tokyo on Wednesday,not Thursday. Got it now?

So with all your massive amounts of frequent flying, this is your first cancellation? Or are you perhaps a little troubled your airline (continental) was going under and acquired and using this as a vent?

If you want, you can request a copy of your PNR and post it here. Then it will be clear to all what went on.

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Customer Service If this is how they treat a 1K, imagine what it is like for a non-elite

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