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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service Second Class Service in First Class Cabin

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Jun 17, 2012, 7:48 PM

pvogel

Join Date: Jun 2012

Posts: 6

Quote:

Originally Posted by pvogel

I realize it may not be the biggest thing, but I would expect that a full fare revenue passenger would be treated at least as well as a gold medallion who got a free upgrade. Obviously, UA does not want my business. I would think in these days, a revenue passenger would be desirable in any business. I don't appreciate your belittling my feelings. I expected better treatment.

I was shown the manifest by the FA in her attempt to explain the policy. She showed me her list of passengers with their medallion status listed next to it. I did pay full fare for my flight. I received NO UPGRADE. Why is this so hard for you folks to believe? Would you like to see my VISA receipt for $1245???? Thanks for all your support folks...good luck to you.

This is obviously not an airline complaint forum. This is a let everyone flame you if you post anything even mildly derogatory about their favorite airline site. Screw this..no help at all.

Last edited by pvogel; Jun 17, 2012 at 7:53 PM. Reason: added info

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Customer Service Second Class Service in First Class Cabin

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