[Prav]

Arrived at check-in early, informed that the flight was overbooked and was offered an alternative flight and for my troubles offered a free flight, as compensation.
Decided to take this offer, then at the end of check-in, was informed that there was room for me and so had to take the flight. If I did not, then would have to pay extra for another flight. I felt used and cheated.
On informing the team at the desk, they would not recognise that they had done anything wrong, after complaining when I returned to UK, received the same company line, policy.
Has anyone else suffered the same? Is there some body that one can complain to? I really do feel very annoyed the way I was treated....

[xjcaptain]

You "suffered “ by having to travel on your scheduled flight? How horrible...

[mars6423]

you would have a case if you took a later flight and they took away the compensation, but you were on the flight you were booked on originally and it worked out the same way as it normally would

you dont really have a complaint, they are not going to offer compensation when you were on your booked flight where nothing went wrong

yes there was the annoyance and all at the beginning but in the end you were on the flight you were supposed to be on, and from what it seems you took off and arrived on time

if you were forced to take a later flight then yes you should be compensated

[stonecold_1981]

Interesting. It should really depend on what "decided to take the offer" really means. If it means you signed some papers and were given your new boarding pass, then you may have a case to argue here. Similar to how the airline employees and sympathizers (on this board) constantly taunt about the "contract" - if you signed this contract, they are responsible for not adhering to it.

On the other hand, if it was just a verbal "you will be placed in the next flight out, come back after x mins", then unfortunately you can't do anything!

[Prav]

All of this was based on verbal offers, no updated tickets etc... so will put this down to experience

[A320FAN]

Originally Posted by stonecold_1981

Interesting. It should really depend on what "decided to take the offer" really means. If it means you signed some papers and were given your new boarding pass, then you may have a case to argue here. Similar to how the airline employees and sympathizers (on this board) constantly taunt about the "contract" - if you signed this contract, they are responsible for not adhering to it.

On the other hand, if it was just a verbal "you will be placed in the next flight out, come back after x mins", then unfortunately you can't do anything!

The flight very well may have been overbooked, but once the flight was closed out for any further check in, they had no need for volunteers due to the no-shows for the flight. So yes he gets to remain on the flight he paid for and Emirates owes him absolutely nothing.

[stonecold_1981]

Originally Posted by A320FAN

The flight very well may have been overbooked, but once the flight was closed out for any further check in, they had no need for volunteers due to the no-shows for the flight. So yes he gets to remain on the flight he paid for and Emirates owes him absolutely nothing.

A320Fan - it may be helpful to read the post (esp, when you quote it) prior to replying. In my response to Prav - I'm not talking about overbooking, closed lfight, no-shows or any of the other items you had in your response.

My point was if the OP was given written confirmation that he is put on a later flight and will be compensated for voluntarily giving up his seat, THEN it is a contract. Judging by your (A320, other airline employees, and airline sympathizers on this board) enthusiasm for following every word of the contract, you would agree that the airline too would have to follow this contract.

However, as the OP clarified, all he received was a verbal confirmation. In this case he has no proof to validate the contract and as such he is out-of-luck!

[seamus]

"Me thinks you protest too much!" this is like people getting a new computer printer half way through the warranty period and still wanting the warranty period to start all over again!!