[nightice]

Thanks jimworcs!

So, quick update... I was pleased to get an email from Etihad Guest the same day I made my original post. They promised that they would follow up on my case straight away.

Confusingly, however, the also asked the following "Since you have not received the card processed in 2010, please provide your complete postal address or an alternative postal address in order for us to facilitate a card replacement request."

Now, I do have my Etihad Guest card, it was sent out to me when I joined a few years ago. My postal address is also still linked to my account (I checked this online). So I'm not sure why I've been asked this question.

I responded, saying I already have the card. That was two days ago, so looks like the waiting has started again...