[Fennella]

I flew to New York from London for a birthday treat. From start to finish had problems with the staff from AA Airlines. As I booked through British Airlines I contacted them regarding seating. Both my son and husband have back problems and require a aisle seat. BA sorted this out and then asked me if I didn't receive confirmation from AA to contact them again. Of course I didn't and BA tried and tried to get them to do this but was told that because I was from England it was not possible to reserve seats. After this I got 3 separate e-mails from AA telling me how good it was that flying with them I could pick my own seat!!
When checking in at the airport I again tried to sort out my seat problem, to say she was unpleasant was a understatement and she refused to help.
My sister-in-law tweeted about this and received tweets from both AA and BA saying this would be resolved on the plane it wasn't.
On my return flight unfortunately a lady next to me got sick, and I was covered in vomit, I tried to get the cabin staff to help her, they took ages coming and one staff member was too big to get in the seating to help her. The steward apologised to the people in the row in front about the disturbance but ignored me and my husband. They took ages to clean up and left the lady in the middle of a row of 5 seats unwell and didn't check back on her once. Really back staff.

[jimworcs]

This continuing problem of passengers receiving second rate services from alliances needs to be addressed. Always check who is operating the flight. It is almost never the right choice to select a US based airline when travelling internationally. Their service standards have fallen far below international standards and they are incapable of delivering the service you should expect. The airline rating service Skytrax tells the story...US airlines are no where to been seen.

[Fennella]

Yes this is something I will be checking in the future have corresponded with AA 3 times and no reply.