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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Baggage Problems US Airways Defrauding customers!

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Aug 15, 2012, 7:30 AM

cortney

Airline Employee (NOT OFFICIAL REP)

Join Date: Sep 2009

Posts: 288

i never pay for my seat. i take my chance and let them assign my seat at the airport. chances are, you are going to get that choice seat up front on usairways, the comfort economy on delta or economy plus on united. So far, only a handful of times in 6 years since i commercial alot for work have i been in the middle seat, and even if it is in the middle, its in economy plus on united. (thank goodness for status now!). However, usairways doesnt tell its passengers, if you dont purchase your seat, only middle seats are available is wrong. its nowhere on the site, nor have they ever said that. my company books with Usair alot and im always in the middle, i just go online and get myself out of the seat and get a new one at the airport. most of the time, works in my favor

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Baggage Problems US Airways Defrauding customers!

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