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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service Shocking Discrimination

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Sep 6, 2012, 5:59 AM

jimworcs

Join Date: Jan 2008

Location: Lot et Garonne, France

Posts: 3,197

I am not sure that is the point. All five year old children are capable of going from 0 to 60 within a few minutes. I have been in many airports... and have seen loads of young kids excited, particularly before a trip, jumping around and being excitable. It is normal behaviour for a five year old.

The point is that the airline was prepared to allow the child to fly, but not first class. Why did AA rebook the child into economy? The suggestion that the Captain might be disturbed by him if he is in first class is frankly very lame.

I am sure the child had been behaving in an excitable way before hand. The point is that the child had calmed down and was sitting quietly before the flight. On that basis, AA no longer had any reasonable objection to the child flying. Just not in frist class...I wonder why?

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Customer Service Shocking Discrimination

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