[flyhi152]

Originally Posted by angie

HAWAIIAN AIRLINES SUCKS!!!

Hawaiian Airlines canceled a leg of my trip and wanted to make a change to my reservation that did not work for my family. My family and I were extremely disappointed about not being able to complete our vacation as planned. The representative offered a full refund. I was told that the refund had to be given back on the card that it was purchased, however, I have since closed that bank account and opened an account with my credit union. After being placed on hold for a very long time, the representative told me (after speaking with a manager) that the airlines would cut me a check but that it could take up to 30 days. After waiting for 30 days with no check being received, I contacted the airlines, only to be told that you would not be sending a check and that my only choice was to have it credited back to the same card that I used and that I would then have to go to my old bank for a refund. What kind of insanity is that? After writing to the Consumer Affairs Department and the CEOs office, they STILL (without my permission) refunded it the money back to a CLOSED account. Now the only way to get my money back to go to Wells Fargo and hassle with them.

The woman that I spoke with, Rose Harmon stated point blank that she didn't care that I was inconvenienced and that I was a dissatisfied customer. To ask them to refund MY money back via check or to a VALID, OPEN bank account was a MORE than reasonable request.

I've contacted the Better Business Bureau, the Aviation for Consumer Protection Department, The Department of Transportation and ABC 7 on your side. I also FB'd and tweeted this.

They are RUDE, LIARS, UNDEPENDABLE and I will NEVER, EVER fly that airlines again.

Rose Harman and Robyn Lopez are the worst. They don't even have a problem to lie to government agencies. They treat customers like a piece of scum and always use the same phrase at the end of their letters "We have done everything possible, this case is closed"

I would never use this airline again, even if they would offer me to fly for free. Mrs. Harman and Mrs. Lopez made me hate this company.