[jimworcs]

Gromit, I know you enjoy the trolling, but can you at least troll on what he is actually saying? He states that he recognises that the delay may have been weather related and also states that he recognises that the aircraft disruption may have been related to weather elsewhere. The real complaint is a reasonable one. The processing of a financial transaction these days is one which takes a few key strokes. WHY is it possible for an airline to process the charge within seconds, but take 7 days for the refund. I can understand if the passenger cancelled, as the airline may have to check that the conditions of the ticket were met for a refund, but in this case the airline cancelled the flight and could not offer a suitable alternative. In these circumstances, and instant refund is fair and reasonable.