[Matt_FLL]

SoSad, I hate Spirit Airlines. My colleagues and family members forward me promotional emails as a joke because everyone in my life knows how much I hate them. But in this case, even I feel that they were not wrong.

Forgive me for being frank, as I’m willing to say this through the anonymity of the internet… Why isn’t your son writing this complaint? If I were you, I’d be annoyed too, but he really should be the one taking responsibility. You said that he missed his flight “as teenagers do”, but I strongly disagree with that statement. Many teenagers check-in early and do not miss their flights. If they do miss a flight, they’d have to buy their own replacement ticket. Further, in a situation like this—they’d be outraged with the poor customer service because they were the one calling Spirit’s call center in India.

Regardless, I am so sorry if you are the one ultimately burdened. You don’t deserve that frustration. Safe travels in the future.