[Canada Bob]

Air Canada hey, AVOID THEM LIKE THE PLAGUE, {if you can}...

I've now figured out what the acronym AC really means, Arrogant C {fill the rest in yourself}...

I've been trying {time and again, & again} to contact these Arrogant C's for over 2 weeks regarding how they lost my checked in bags during my flight from Halifax to LHR, and how I suffered an serious injury due to their arrogance and lack of concern and consideration...

To register a complaint you are supposed to fill in a LENGTHY form on their web page, you do all that then hit the send button, but then you get an ERROR message, thinking that the fault may be at my end I go through the whole procedure again, having to write up all the details again.

If by misfortune you ever have to go through this, be SURE to COPY and SAVE your comments before hitting send, of you'll be spending time writing it up again, mind you...

Saving your comments probably won't help, as no matter how many times you copy and paste into their web complaints page you'll ALWAYS get the error message...

Not sure if you know this but these AC's have the least complaints {per 1,000 passengers} of ANY North American Airline !!! no prize for guessing why hey...

But, being resourceful and determined I searched the web for a direct email address, where I found an address for their customer relations, then after phoning I was given an email address for customer support...

I copied and pasted my complaint and sent it off to both of the email address's only to get a message saying that both are obsolete, talk about being hissed off...

But still determined {in fact more determined by now} I fax them my complaint, 10 days later I get the response below...

Thank you for contacting us.

This is to confirm that we have received your correspondence and there is no requirement to re-submit your information.

Our processing time is currently 25 business days for general customer concerns, 25 business days for baggage related issues and up to 4 weeks for baggage tracing. We will make every effort to respond sooner.

We appreciate your patience and understanding as you await our response.

*Please do not reply to this email, it is an automated response.*

Many of your questions can be answered through the AC web site !

So the bottom line is, they reply from an automated dead end email address {some customer support that is} and then they direct you back to their web page where you can go round and round in circles like a Freddy Kruger movie...

25 DAYS to respond to their clients though hey !!!

It only takes 17 days to build a 767 !!!

Maybe they just have someone come in every 25 days
to see if anyone managed to find their way through their complaint system !!!

I'd rather travel by sled dog team than with these AC's ever again, to add to my chagrin, I knew what they were like before I set out from Halifax, so I booked with Iceland Air, only to find that the first leg of my journey would be on an AC flight, and that's where things started to go wrong, not just with the lost {then found destroyed} bags, but due to their neglect

I finished up injured {with a massive 6"x 4"bruise on my leg, requiring hospital treatment}, but by now the ArrogantC's will be aware of that, mind you, I'm not asking for compensation, just to make them aware of the negligence of their staff that caused me this painful injury, so that it doesn't happen to anyone else...

No wonder these AC's have less complaints than any other North American Airline, I'm amazed they have received any at all...

Bob.