[gettingmarried]

Earlier this year I booked a frequent flyer ticket from DCA to SD and back. I wanted to return on Sunday, Monday, or Tuesday, but the only seats "available" were on Wed. So I booked the roundtrip ticket.

My wife flew back to DCA on Sunday, and I remained in SD. I decided to call US Airways to see if there were any seats on Tuesday, and I had the good fortune of there now being a frequent flyer seat "available". For the privilege of flying a day early I had to pay $150. This seemed excessive, but the agent assured me I had to pay. Since my wife was leaving DCA on Wed, I decided to pay the fee so I could see her before she left.

To my surprise when I got on the flight it was 1/3 empty!! How were no seats available when I booked originally? Why would they not put me on the flight?

I complained when I got home, and received an email back saying they could not refund me. I then complained again, and received a phone call from a professional sounding agent. Unfortunately she called to tell me that they were closing my case and still not giving me a refund.

US Airways is not living up to their promise

"Dividend Miles – the best way to earn mileage toward award travel, upgrades and a better travel experience. With so many ways to earn and use miles, you'll feel like your world got a whole lot bigger."

[easygoing]

Hi
first and foremost very sorry for your experience and fully understand your frustration
but unfortunately that airlines have rules in place and of course in their favour
i am not sure how many travellers understand that airlines invariablely classified eco/business classes into numurose sub-classes such as " b m k l w" ...... based on different fare rules and prices to construct their price scheme when when certain sub-class fare bucket is empted ,they close this class ,some agents simply told passenger that there is no seat available but do not explain further and that behaviour might cause some misunderstanding that traveller may think there should be no space in the principle class they travel and when get on board it turned out many seats are still empty,
obviously some agents did not clarified with traveller so they had not correlated exactly with the same booking class when they talked to each other
anyway sorry for your experience