[trish419]

Not saying why they did not fly, but the way they handle the situation and make efforts to keep customers informed is what I am talking about.

FYI: I took another flight with Southwest on 17th Dec and due to bad weather that flight was also delayed , finally we did fly after 2 hours and ended up landing at a different location.

But here is the comparison :
1. South west people kept us informed of the situation whole time, they let us wait at the Gate instead of putting us in the flight for 2 hours till the weather got better.

2. They gave all the customers $200 Southwest Travel voucher apologizing for the inconvenience even though it was the weather to be blamed for the mishap.

Hope you get my point , its not why they did it , its how they did it.