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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations Again, one more name change problem!! PLS HELP!!

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Feb 16, 2013, 4:28 PM

manjunathcr93 manjunathcr93 is offline

Join Date: Feb 2013

Posts: 1

Again, one more name change problem!! PLS HELP!!

First of all, my name in the ticket is
given name - "Manjunath"
Sur name - "C R"

My name as per passport is :
Given name - "Manjunath"
Sur name - has the expansion of "C" and "R" separately; a 28 letter big word! ...

I have a lot of Indian official IDs (except for passport) for supporting my name as "Manjunath C R", do I have a problem travelling with that name ??

As a backup wen I called Etihad (& makemytrip.com), they said that there is absolutely no way of changing the name ?!?! As per the other posts (by Ethiad Representative), there is a clear policy for changing the name right ?? why arent the customer care centers aware of it ??

Each one is blaming the other.. I called Etihad, they told me to contact makemytrip.com for anything.. Wen I contact makemytrip.com they ask me to contact Etihad ?!

I am completely clueless here !!

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Reservations Again, one more name change problem!! PLS HELP!!

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