[pwarrington]

Sorry about my previous reply, but I still do not beleive KLM/airfrance understand how to deal with complaints.

I also think that their mentality to keep customers happy is non existant, especially frequet flyers like myself.

I frequently fly from the UK to Amsterdam, then on to Singapore or Manila where I change airlines and fly on to Papua New Guinea for a 6 to 12 week period for work.

The difference between these two airlines is huge, as customer care with the follow on airline, is actually is non exsistant and you know what you are getting, ie no extras and an uncomfortable seat.

Back to my point Klm /airfrance pretend to listen and do not take into mind their customers opinions.