[jimworcs]

A320, you respond not by addressing this problem, but instead by citing unreasonable passenger behaviour. A passenger who expects a flight to be delayed because they needed extra time to park their car has no excuse. I have already criticised the time allowed by the passenger in this case too.

My point is a simple one. When the passenger booked the flight, they received written communication from the airline which stated that they must check in 30 minutes prior to departure. The airline subsequently changed their policy and increased this to 45 minutes. The passenger claims they received no further notification of this. In this situation, the airline employee should have allowed the passenger to check in. It is that simple