[koolkarl]

I flew from Los Angeles, California to Erie, Pennsylvania. The Los Angeles to Cleveland flight was without incident (aside from having a drink cart banged into my elbow), but the Cleveland to Erie flight was a pain.

We were supposed to fly out of Cleveland at 3:21 PM and arrive in Erie at 4:07 PM. However, United was performing maintenance on the airplane and we were told we’d be flying out at 3:40 PM. Then we were told 4:10 PM. Then the time changed a few other times and we finally got on the airplane and sat there for a while. Then we were told the airplane wouldn’t be flown and we deplaned and waited in a hot unnel that stunk of exhaust for twenty minutes. We arrived in Erie over an hour late. This massive delay wasn’t because of the weather—it was because of United. They weren’t properly prepared and your airline made the experience a negative one.

I complained to customer service and here was their response:

"Thank you for contacting United Airlines. Please accept my apologies
that we did not serve you better. We realize that at times we are not
doing as well as we should be in assisting our customers.

We are committed to providing excellent customer service and will make
every effort to meet your expectations.

Please understand that we do work hard to minimize flight problems. Of
course the safety and well-being of our passengers must always be our
first priority so some delays or cancellations are unavoidable.

If the purpose of your trip is to close a potentially lucrative business
deal, to give a speech or lecture, to attend a family function, or to be
present at any time-sensitive event, you may want to allow extra time
and take an earlier flight. Airline delays and cancellations are not
unusual, and defensive planning is a good idea when time is your most
important consideration.

We appreciate your business and look forward to welcoming you on board a
future United Airlines flight.

Regards,

Tina Kay
Customer Care
6683305"


So in short, all United did was make excuses after offering a paltry response. Since they didn't make it right neither me nor my family will be flying with them in the future.

[azstar]

You must not fly very much. These days an hour delay is hardly "massive". It's the norm. What kind of compensation were you expecting?