[Marrakech Resident]

Thank you for your helpful advice. I am not interested in points and don't even collect them. I have booked this way before without any problems and just assumed all was OK - probably my fault for not checking the eticket properly. I was just annoyed with customer service as it seemed obvious that I was not trying to resell the ticket as my grandson' name was there from the start and I do not collect or use avios points. It is a pity that there was not more flexibility to amend my mistake. Clearly it was a box ticking mistake.

Interestingly I am President of the British Business Group in Marrakech and now discover that this has been a problem for others. I have always promoted BA as our flagship airline but now discover that even business travellers are using EasyJet as being more reliable and helpful. What a shame!

I also run a holiday booking service here in Marrakech (as well as a donkey rescue centre!) and will pass on your advice to potential travellers although I am still very upset!