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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

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Sep 3, 2013, 9:58 PM

tek

Join Date: Aug 2013

Posts: 6

This is so crazy. So basically to summarize the problem, it's been like:

- "yes we have oxygen for free",

(2 days later)

- "oops sorry we don't have oxygen for free, it will actually cost you money",

(1 month later)

-"oops, sorry for the wrong information, we will now provide you free oxygen to correct our earlier mistake",

(3 weeks later)

-"oops sorry it turns out we cant provide you with that oxygen because our new planes is unable to support it and we don't have enough to supply to you",

(2 days later)

-"oops so we will now give you a full refund directly payed to you",

(3 days later)

-"oops, sorry it turns out you will have to collect the refund from your tarvel agent",

(2 days later)

-"sorry, it seems you now have to wait 6- 12 weeks to collect your refund",

(1 day later)

-"sorry we are trying to resolve it so you can get your refund sooner and we will contact you tomorrow"......

(2 days later)

and now I'm still waiting....

Last edited by tek; Sep 3, 2013 at 10:02 PM.

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