[Iruta]

I am a frequent flier, ranking on average 250K miles per year but I have never experience the rudeness and poor agent customer service as I did yesterday with AA. I am a Platinum member at AA.

I just need to comply about the AA gate agent, Larry Sieg, agent code LS3, based on his behavior on yesterday's flight AA 233, as well as the AA supervisor, Amelia Poteivian.

Yesterday, I flow IAH-MIA-GRU with AA on AA 1122 and AA 233, respectively. On Saturday I did a check in at aa.com to get my boarding passes and seat assignments. I got 15F from IAH to MIA and 30C from MIA to GRU, which is an aisle bulk seat so I could relax stretch my legs and rest.
Everything was as planed until I hit the MIA boarding process. While boarding the AA 233, I swiped the boarding pass and the machine indicated "see agent", who was LS3. He indicated that I was upgraded and asked me if I speak English as I was assigned an emergency aisle seat; it was 31G.
When I got inside the plane and walk to my new seat, 31G, I discovered that it was an aisle seat but not an emergency seat but a regular seat, with a row in front of me. I thought that it was a mistake and it would resolved easily and smoothly......
I explain the case to a flight attendant and she indicated that I need to talk to the gate agent, which I did. I spoke to Larry.



When I explain to Larry that apparently there was a mistake because the new seat he assigned me was not an exit aisle seat, he:

1. negate that he did not assign me a new seat. When I saw him the boarding pass issued by him with his agent code, he got a sarcastic laugh.
2. then he indicated that 31G is an exit raw. I walk him directly to the actual seat, and he still insist that it as an exit raw. He talk me that I did not have knowledge to define if a seat was an exit or not. I just could not believe that he was calling me "stupid"

I indicate to him that I wanted my original seat, 30C. At this point he was mocking me, indicating that he could not understand my English and that I must seat on my seat so the plane could leave on time. At this point I request for his supervisor and he replay me with the question of .."Ok so where the "****" do you want to seat?" I indicated to him politely that he did not need to use F words and that I just wanted my original seat, which was already assigned to another passenger. I this point Larry asked to the passenger seating on my original seat, 30C, if he want to switch with me. Of course the passenger indicated NO, to which Larry got back to me indicating that since the passenger did not want to move, I did not have a choice but to take my seat.
At this point I asked for his supervisor and Amelia Potevian came. I explain to her the case. For my frustration, the only contort that I got from her was the she was sorry for the mistake and inconvenience but since the plain was full they could not accommodate me anywhere and that if I did not take my seat, she will need to call the authorities as I as delaying the flight departure.
I just could not believe what I was hearing....THIS IS AA CUSTOMER SERVICE!!!