[miftygirl1]

I disagree with GregJI and tend to think that it was a translation mistake or something like that. Although, Japanese companies are very good at saying. "I'm sorry, nothing can be done." At least it is said politely, and repeated as often as necessary until the customer gets the message. (heh heh) Although on the other hand, if you are polite and remain calm, you can often get something done on a case by case basis. In Japan, you never know.

Now to main purpose. I would like to praise ANA and recommend that you use ANA where ever they fly. The customer service is truly superior.

On January 5th 2014 about 2:00pm, my husband was to take a flight from Honolulu to Haneda. Before and after boarding the plane they were delayed due to engine problems which they tried to fix 3 times before giving up on it. They were kept on the ground for 2 hours and on the plane for 3 hours, not a pleasant experience, true. They were on the plane when they decided to give up the flight that day.

Before deplaning they were fed dinner. A good plan and use of resources. Then, then after deplaning they were directed to line up where the ground crew helped over 270 people get a hotel room for the night. My husband had a double queen bed room, at the Hilton on Waikiki beach, to himself.

While waiting to be helped, some man in the line was complaining loudly about the inconvenience and was acting rudely. My husband told him to be quiet and be thankful the problem didn't happen in the air. Everyone clapped.

In addition to the hotel rooms that everyone got. They also got vouchers for breakfast and lunch until the next flight. The icing to the cake was that just before boarding the plane on January 6th, each person was handed 5,000 yen ($50) dollars cash as an sincere apology for their inconvenience. When have you ever heard about service like that from an American line. What do you think you would have gotten from an American carrier?

The next day when I took my flight, on ANA of course, from Honolulu, (different flight from husband) I asked if my husband's flight had gotten off ok. The ground attendant apologized to ME and said it had taken off on time. She didn't have to apologize to me but she did and it was kind of her. For our family, ANA is the carrier of choice, where ever they fly.