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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Baggage Problems Warning to Consumers: Air Canada Has Serious Deficiencies and Should Be Avoided

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Feb 3, 2014, 5:25 PM

acquencexi acquencexi is offline

Join Date: Jan 2014

Posts: 2

Update to my Warning to Consumers about Air Canada

In response to my 20 January 2014 post, "Burgers" stated that there are "always a few malcontents everywhere".

Well, perhaps. But I am one of many, not a few, who have had outrageously bad experiences with Air Canada. For example, today (3 February 2014) on the Customer Service Scoreboard website (http://www.customerservicescoreboard.com/), there are 265 negative ratings for Air Canada. That is more negative ratings than for Air France, KLM, and Quantas *combined*.

I can report that Air Canada finally did return the suitcase, 38 days after they lost it. One of its two handles was gone, and the main closure latch was damaged, probably beyond repair. As a gesture of their "concern," Air Canada offered a 25% discount on a future trip, as long as I fly with them within 12 months.

Knowing what I now know about the risks of flying on Air Canada, a 25% discount is more insult than incentive.

I repeat: Stay away from Air Canada if you can.

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Baggage Problems Warning to Consumers: Air Canada Has Serious Deficiencies and Should Be Avoided

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