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Customer Service Unfair System for Prioritizing Standby

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Feb 23, 2014, 3:51 PM

davegutz

Join Date: Feb 2014

Posts: 3

Unfair System for Prioritizing Standby

Our flight was delayed due to mechanical problems in Boston and we were stranded in Houston due to missed connection to Salt Lake. We were booked on a flight for 36 hrs later and told we could try standby. So we did and observed 6 people being compensated to leave the first oversold flight and in addition given a confirmed seat 2 hrs later on Delta to SLC. This despite letting the agents know our situation which by the way is a family emergency with a confused elderly woman looking after her husband in intensive care following emergency surgery. (My parents). There should be some/any system to fairly prioritize stranded passengers. What has happened to us may even be illegal and I'm going to lodge as many complaints as possible.

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Customer Service Unfair System for Prioritizing Standby

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