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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issue Emirate Inflight and boarding Experience

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Mar 13, 2014, 4:12 PM

wasadmin007@gmail.com wasadmin007@gmail.com is offline

Join Date: Mar 2014

Posts: 1

Emirate Inflight and boarding Experience

I have booked flight with emirate so many times but. Had very bad experience and it is so humiliating while traveling. While i was booking flight language allowed showed was different after booking at the time of boarding created problem. They almost throw ed my laguage out of airport and wasted time and caused humiliation in the airport. Very Very bad experience trowed my language out and almost threatened me to cancel airline ticket. Service was worst they dont even know how to use english. Have no respect polite while talking. very rash behavier in india Hyderabad airport.

Please train them at least to wish before talking to traveler. Train them how to speak politely.Emirates staff Acting like street mapia in Hyderabad.
The Team was Mahesh and his team at Hyderbad ,AP india Airport.

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In-flight Issue Emirate Inflight and boarding Experience

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