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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Etihad Febuary airmiles promotion

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May 12, 2014, 10:59 AM

Sheila64

Join Date: May 2014

Posts: 1

Etihad Febuary airmiles promotion

I made 2 bookings with Etihad during their February airmiles promotion. I filled out the passenger information form with all details - including my Etihad Guest number. I have been emailing them since April to get the missing airmiles - 50,000. They are refusing to credit my account - stating that I did not put my Etihad Guest number at the time of the 2 separate bookings - THIS IS UNTRUE. I did put the number. When you make the booking online and receive confirmation there is no record of the number so I do not have any proof.

There has got to be a problem with their system - I definitely imputed the number - how could it be missed?

I feel that they are making excuses to avoid giving me the airmiles.

Has anyone any suggestions as to how I can get them to check their system and give me the airmiles.

I have seen a few post on various websites where a couple travelling together only one passenger received their airmiles. There has got to be something wrong with their set up.

Please help!!

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Frequent Flyer Program Etihad Febuary airmiles promotion

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