Same experiences ....
I can deeply understand your feelings and frustration about Lufthansa customer service. I have exactly the same experiences with them: you can not contact them, they do not reply in a timely manner, if they ever reply they either lie regarding the facts or try to deny their responsibility. They do not want to understand how much damage they cause with your lost properties or with the completely ruined holiday travel. They are hiding, you can not contact them on the fax number (given on their Customer care web page!) and I also received back my unopened(!) complain letter after 8 months (postal address were given by LH customer care itself!)
I will follow up your story, I would like to know how can you succeed.
My best wishes!
lpuri
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