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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

In-flight Issue Dangerous

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#13

Aug 14, 2014, 1:30 PM

Extremerecluse Extremerecluse is offline

Join Date: Aug 2014

Location: Michigan

Posts: 36

I wish I was making this up. The average passenger is clueless as to how to go about reporting what happened. My experience 2300 Army Rotary Wing and 200 civilian fixed wing. Rating: Commercial Instrument Rotary Wing. The incident occurred aboard Flight Delta 629 on July 21 at around 1700 Eastern Time. Type Aircraft Boeing 747-400. Takeoff 1500 Eastern. Altitude 37,000. Location US/CANADIAN BORDER, winds varying from around 090 at 60MPH TO 270 AT 50MPH. This data was taken from my seatback monitor. I wish I was making this up. My only concern is safety of flight, nothing more. The incident is under investigation by Delta Operations and the FAA.

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In-flight Issue Dangerous

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