[airwrong90]

Adding insult to injury US Airlines refuses to refund the full amount I was supposed to receive on the credit voucher given to me because for merely speaking up about their illegal actions of forcing me to take from me my carry on with a lap top in it when I did not want to check my bag in when all along there was room in the overhead bin for it and I was lied to by the gate agent Anthony T. so for speaking up and exposing the deceptive statement that there is no overhead bins when I found three, I was illegally forced to take Amtrak 225 miles to New York and accused of bad behavior for exposing a false and misrepresenting excuse to take a passengers carry on property, my property to be exact.
Flight 2190 August 31, 2014 DCA to LGA

Subject: I was due a full refund as my credit voucher showed for $214.60 and US Airways is committing
Fraud
October 26, 2014
Hello Edie Curt;
I was due a full refund as shown on my voucher receipt and was not given the full $214.60.
Your Process is flawed this is fraud, and I am sorry to say that your internal report is most likely a big lie.

My complaint was never properly addressed with a live person.
Your company is most likely going to be sued because you breached my
contract based on the lies of a gate agent.

I was put at a very big inconvenience. I am disabled and what US Airways
did to me was very unnecessary.
The behavior I displayed was only exposing that the gate agent was wrong
by pointing out to the passengers on the airplane that there was
empty overhead bins where I my carry-on bag could have easily fit.

This is nothing more than oppression and abuse and nobody should put
up with airline abuse. I was traveling to my destination and my flight
was illegally obstructed based on the lies of a gate agent period.
He illegally forced from me my carry-on and sent it as a check in item
and made me leave the airport after he took my property without permission
and forced me to take an Amtrak train 225 miles to New York without just cause.
I have a voice and I had every right to speak up about the
inappropriate mishandling, oppressive and illegal procedures
and actions that your airline imposed on me and you must be held
liable and accountable for such. Your policy allows one carry on and
one personal item and that is what I had. I also called and knew
ahead of time the dimensions that my carry on needed to be which
was 45" Length Width and Height. My carry-on complied with the rule.
US Airways will also soon be accused of defamation of character slander
and libel and for trying to stop my fundamental right to speak.

It seems because I spoke up I received very harsh and oppressive and illegal treatment that interfered with my travel plans and my peace of mind. US Airways employees instigated and provoked me to respond to illegal and inappropriate actions by forcing my carry-on bag from me without warning when already on the airplane with it and there was a lap top in it.
Your illegal and mishandling and misapplied delusional misleading transportation process blames me and oppresses me and you took advantage of me and tried to blame me when all along there was room in the overhead bin and the gate agent Anthony T had no business ever approaching me to begin with.

US Airways is 100% liable for mismanagement and mishandling that unnecessarily put my life and property at security risks and the refund voucher receipt shows the amount $214.60 and the customer service manager said I would receive the refund in about two weeks, all i received back was $73.49 that was not what I was supposed to be refunded and that does not even nearly compensate me for the inconvenience US Airways unnecessarily created by the false delusional deceptive misrepresentations of their personnel at DCA airport on August 31, 2014.

former passenger
D. Weissner

-----Original Message-----
From: Customer Relations
Sent: Oct 24, 2014 6:46 PM
To: D. Weissner
Subject: US Airways Customer Relations - US-14WEISSNER-J09Q04 -

Dear Mr. Weissner:

The Department of Transportation Aviation Consumer Protection Division has forwarded your recent correspondence regarding your travel experience from Washington D.C. on August 31, 2014. We appreciate the opportunity to reply to your concerns.

I am sorry you were made to gate check your carry-on bag when there was still room in the overhead bins. It is not our intent to create difficulties for our customers. The computer at the gate states when to start gate checking bags instead of a physical count of open spaces.

Additionally, I regret any misunderstanding regarding our gate checked baggage policy and also for any problems you encountered when your baggage was transported on the flight without you. I certainly understand your confusion regarding the gate checked baggage rules. A passenger cannot voluntarily separate themselves from their checked or gate checked luggage; therefore, they cannot make the decision to check a bag for a flight they will not be flying on. There are many occasions when the airline must reroute a checked bag and an airline does have the discretion to transport baggage on a flight without the passenger.

Through our investigation and from internal reports of the incident you described, it appears our personnel view this encounter from a different perspective. When there is any question as to a passenger's behavior, the Captain as well as law enforcement officials have the authority to deny travel. We have an obligation to all our customers to provide them with professional service carried out in a safe, secure environment. The decision to deny you boarding was in accordance with Tariff Rule 35, based solely on the behavior you displayed. As such, we will not be able to honor any request for compensation. Moreover, we are unable to offer a refund of your full ticket. A partial refund of $73.49 was processed for your unflown Washington D.C. to LaGuardia segment on September 10, 2014.

I regret you continue to feel we have not been accommodating in our handling of your complaint; however, this case has been given every consideration and there will be no further response from our department to correspondence received from you regarding this issue.

Mr. Weissner, thank you for allowing us the opportunity to explain our position.

Sincerely,
Edie Curt
DOT Specialist, Customer Relations
US Airways Corporate Office
Case: US-14WEISSNER-J09Q04