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#12
Dec 4, 2014, 5:35 PM
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Service quality is critical
@stonecold_1981
Yes. We don't want an airline to replace immigration, however as mentioned earlier we expect standards of information dismienation to enhance, considering the fact that immediate competition is doing so and etihad is taking a lot of pride in customer service quality. In similar analogy, nobody forces a airline to give good inflight service. However, the inflight service between airlines is what distinguishes them. Even if this info or alerts could help 25% of passengers who get informed and take corrective action, then you will face less disgruntled guests at check in Or they can forget passenger loyalty and hide under 'terms of carriage' and say we don't have any liability. |
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