[Mleschziner]

I was booked on a flight from São Paulo to Orlando with one stop in Miami on the 24th of December. As soon as I arrived at the airport, good news started. My flight was delayed for two hours - maintenance issues. Always a good excuse, right American? We can't argue with that... Needless to say that I missed my connecting flight to Orlando. When I tried to get another flight, I was assisted by one of the most stupid and arrogant staff that I ever encountered. Her name, if I am not mistaken, Maria del Mar. What an ass....! Miss del Mar told me that I had two options: a flight at 7 am next days, which would mean spending Christmas Eve with my wife and three children at the airport hotel and sleeping a couple of hours or, much better, flying on someone else's lap. Yes, this was what I was offered. She went further to tell me that "we in Miami have nothing to do with your delay". Just for reference, I was flying business class from São Paulo to Miami and first to Orlando. And, believe it or not, I am a Platinum AA member which, for the lady del Mar, means Nothing at all! I explained that none of the options was acceptable and she told me that I could try to be on the waiting list, without any guaranty of flying. Once I arrived at the gate, service was much better and I discovered that there were two additional flights that night that lady del Mar neglected to mention.... I was able to get the five of us on the 20:10 flight to Orlando. Got an economy seat having paid for first....any follow up from American? No! Then I ask you: try to change a flight and you will be robbed by the extra money that you have to pay. And I ask again: what will American do to compensate me for the bad service, for missing my connection, for flying economy when paying first and, most importantly, for destroying my Christmas Eve? It better be a fairly good answer or I will certainly be a Platinum member at another company next year!!! For all of you reading this email, PLEASE do not fly American if you have to connect. You will be left unattended if, by American's fault, you miss you connection. A lot to improve American, if you want to keep your, up to now, loyal customers. After that, I wrote to AA' Facebook and client department and received no answer at all!