[DAKARAIL]

On January 7th I was onboard US Air Ways flight 1919 from JFK to CLT (record locator A6FRP9) which was delayed 90 minutes, causing me to miss US Air Ways flight 643 from CLT to LAS.

From the CLT airport I called the US Airways Customer Service line to request a same day flight to Las Vegas or compensation, as I would miss an important audition on January 8th. The customer service representative immediately offered me a “refund”. After we reviewed the available flights and determined that there was not an earlier flight option, I accepted her “refund” and spent the night in CLT.

The CS Rep did not explain that by “refund” she was cancelling my itinerary and stranding me in Charlotte. This especially made no sense after I clearly explained that I had purchased 4 non refundable hotel nights in Las Vegas.

I request a full refund of the Dividend miles and expenses (extra flight and meals) incurred as a result of this ordeal (27,500 + $335). I had to purchase a OW trip back to JFK (record locator C2EL7K) and I redeemed Dividend miles to rebook a RT ticket from JFK to Las Vegas (record locator DJ53FL). I also request a $2500 AA travel voucher so that I can just put this misfortune behind us and move forward.