[llutterman]

I have been trying to get a resolution to the terrible experience that I had with United Airlines for two months now. I had to fly home for my dad’s funeral by myself with my 7 month old daughter. When I got to my layover city my flight was cancelled. I guess there were some weather problems but when we landed in Denver there was no mention of any delayed or cancelled flights or even of bad weather. I had a hard time finding an information screen so that I could figure out what gate I had to go to, since that wasn’t on my ticket, and found out my flight was cancelled. I called the United airlines help line and was able to get on another flight that was going to have another layover. I had to go out to the ticketing counter and through security again. Once I got to my destination (after 12 hours of being on planes and in airports), I found out that my bags had not arrived. I had to run to Walmart just a few hours before my dad’s funeral so that I could get clothes to wear and toiletries for my daughter and I and diapers and food for her since she had to eat baby food and I had most of it packed in the suitcase. I spent two days trying to find my bags only to find out that United had them the whole time and never transferred them to the airline they booked me on. One of those bags was my car seat for my daughter. Thankfully the flight they rerouted me on had a car seat they let me borrow. When I finally got my luggage I found out they broke the wheel off of my suitcase so now I not only had to carry around a 7-month old baby, but try to carry a 40 lb bag and car seat.
On my way home I got to the airport 2 hours before my flight left only to find out that United also cancelled my return flight without telling me, giving me a coupon to find a flight home. I had to wait for an hour for the US Airways agent to get ahold of someone at United so they could get me on the flight that I was supposed to be on so I could get home. I was the last person on the plane and almost missed my flight home.
I sent a message to the customer care and have tried to call United at least 5 times only for them to tell me they can’t help me or that I have to wait for customer care. After over a month I did finally get a message…it said I’m sorry we can’t find your flight information can you please provide it. Two weeks later, I got another message offering me $100.00 towards my next flight. This was an insult to me. I never want to fly United again and I had to spend over $100.00 just to get the necessities for my daughter and myself to make it the two days I didn’t have my bags and it doesn’t even cover the inconvenience of the worst flights possible. I sent them a message back stating that I was upset with that and wanted to speak to someone. I got another message today telling me they can’t find my flight information. This is two months now and I am still waiting for anyone to get back to me and resolve this matter. This is the worst customer experience I have ever had and it is appalling that United airlines doesn’t do anything to remedy how they treat their passengers. All I want is to speak to someone who can correct this problem.