[tiffortat]

On Saturday June 13th, I was trying to return home with my mother and 3 year old son after spending a stressful week in Florida due to my mother's baby brother passing away unexpectedly at the young age of 55. Our flight schedule was to fly from West Palm Beach, FL to a connecting flight in Chicago, IL then home to Tucson, AZ. While on flight #1651 we were told that there were severe thunderstorms in Chicago, so we would be delayed in the air a bit waiting for it to clear. Almost 2 hours later, we had to land in Milwaukee to refuel. Finally, over 2 hours after our flight was scheduled to land we arrived at the O'Hara International airport. It was after 10:00pm, so needless to say my 3 year old was exhausted....we were too. We had to wait on the runway for a gate, then wait on a gate attend to arrive before exiting the plane. There explanation was due to the awful weather conditions; there were so many other planes delayed for this same reason and the airport was congested and off schedule. Immediately, exiting the plane we got in line for the gate attendant to find out what our next step would be since obviously our flight to Tucson was already gone (not sure how it got out if we couldn't get in, but...) and there were no more flights to Tucson till the next morning. In line waiting for the gate attendant other passengers share information that the surrounding hotels were all booked, so we frantically search for the closest hotel with an available room. Once we got to the gate attendant she began to book us for the morning flight and as she did we asked if we would be put in a hotel by the airline since we missed our connecting flight due to their delay. She very rudely answered "No, What would you expect us to do, it was AN ACT OF GOD!" So then we asked if there was any kind of compensation or assistance provided and she shortly replied that they were bringing cots out. Did she really expect me to put my 3 year old son on a cot in the busy airport for the night? Too exhaust to continue with this unsympathetic woman, we took our revised tickets and sought refuge on our own. The line for the taxi's outside the airport was atleast 100 people long, but we caught a break by following another passenger to another terminal. While the taxi driver was driving us to the closest hotel we could book, 11 miles away he informed us that there wasn't a severe thunderstorm just some normal rain and that his previous passengers did receive a taxi voucher from AA. I took a picture of their voucher for evidence. Our taxi ride to the airport was $55.00. Our hotel was $150.00. We did get a cheap taxi to return to the airport in the morning for $29.00 plus tip. At the airport, we spoke with an AA customer service representative in the baggage claim area to confirm that our precheck bags would be at our final destination. This lady was nice and again reconfirmed that there wasn't a storm that should have prevented us from landing on time and told us to simply contact AA customer service when we got home as they should help. Unfortunately, it wasn't that simple I have contacted AA customer service via email as required through their website. In return, I was sent some generic response apologizing for any inconvenience and hoping we will fly AA again. Unsatisfied with the impersonal response I sent yet another email further explaining and requesting a phone call to discuss. Of course, when I finally received a call 2 days later I wasn't available and the representative didn't leave a phone number to call back just another generic message. Atleast, take responsibility for your actions and make it right. Rather than lying, being difficult and having the WORST customer service skills a commercial airline could possibly display! I am not giving up, even if they really won’t confess what happened with the airline and scheduling that day is one thing but I want compensated and treated respectively.