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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Vueling Airlines could care less!!

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Jul 24, 2015, 11:22 PM

Mark Rassas Mark Rassas is offline

Join Date: Jul 2015

Posts: 1

Vueling Airlines could care less!!

Lost our Luggage...Ignored our lost luggage claim... Didn't answer calls... Long wait on hold then cut off... Waited in line for customer service then ignored... Didn't respond to multiple emails...No response of any kind for over four months... If this is the way you wanted to be treated by an airline... Then Fly Vueling from Madrid to Naples or any other place! On March 27, 2015 on flight VY 1002 connecting with VY 6500 our bag was lost. We filed a report and waited and waited and called and emailed and went to their service desk and back and back and called and emailed and nothing and nothing .....but they do a GREAT JOB of totally ignoring the customer... What to do??? Just DON"T FLY VUELING!!! Rassaslaw At aol.com

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Vueling Airlines could care less!!

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