[pstanwar9229]

Good Morning Etihad Representative,

Dear Sir/Mam,

I had booked an e-ticket via cleartrip.com on 9th September 2015. When I was booking my ticket I mention my name as it is on my Passport that is 'KULDEEP'. After that I click proceed but I was not able to proceed further on payment options because server is asking my surname which was necessary to proceed to payment stage. So I write my surname which is 'TANWAR' and done the payment. But when I got my e-ticket I saw my full name written on it. Since then I am continuously contacting both customer care representatives but I was told it is not possible to change the name. I need to cancel my ticket. I think it was not my mistake. There has been an option for not having any surname. I am not in a position to bear this huge cancel amount. So please help me out.

Thanks & Regards,
Kuldeep

[Etihad Representative]

Dear Kuldeep,

We can imagine this is an uncomfortable position and you would like to resolve the issue as soon as possible. To ensure the process is as smooth as possible, we would strongly recommend you to get in touch with your travel agent regarding this, since you have booked your ticket through them. If they need to, they will get in touch from their end with our contact center for you to cancel the ticket/change the name.

Thank you for understanding and let us know should you have any further troubles. We're welcome to help. *JP

Originally Posted by pstanwar9229

Good Morning Etihad Representative,

Dear Sir/Mam,

I had booked an e-ticket via cleartrip.com on 9th September 2015. When I was booking my ticket I mention my name as it is on my Passport that is 'KULDEEP'. After that I click proceed but I was not able to proceed further on payment options because server is asking my surname which was necessary to proceed to payment stage. So I write my surname which is 'TANWAR' and done the payment. But when I got my e-ticket I saw my full name written on it. Since then I am continuously contacting both customer care representatives but I was told it is not possible to change the name. I need to cancel my ticket. I think it was not my mistake. There has been an option for not having any surname. I am not in a position to bear this huge cancel amount. So please help me out.

Thanks & Regards,
Kuldeep

[pstanwar9229]

Thank you for the reply.

I just want to know the procedure to correct the name and applicable fee.