[Marlene Petersen]

re Thursday 24/09/2015: Return from Mauritius to Cape Town: for my mom Hilda Paulsen and me Marlene Petersen:
All was well until a 3 hour delay on our return from Mauritius which made us miss our SA flight from Gauteng to Cape Town. Air Mauritius however made alternative arrangements and booked us on a BA flight for 15h50. Here I was terribly disappointed for many reason which I am listing below and would like to know from you where I could log my grievance against British Airways (flight BA 6427- 15h50-on Thursday 24/09/2015). Going through transfers to get a flight back to Cape Town.
SAA referred me to BA and gave the flight number that Air Mauritius got on BA fro my mom & me.
1. I asked the attendant who did the boarding pass if she could put my mom and I together since my mom is partially blind and needed wheelchair assistance she told me the flight was full and put my mom and I two seats from each other -0n the front of the plane at the window-when I showed her my mom was in a wheelchair it did not seem to make any difference to her. gave me our boarding passes and told me I might have to pay and they don't deal with money.
2. She then referred me to book in my luggage by going to domestic because my luggage(one suitcase for both my mom and me) was over the limit and should be 23kg per person-mine was 27.4kg for both my mom and me. My main luggage of which I had only one bag for both my mom and me weighed 27kg and I had to pay R300.00 because it exceeded the limit-irrespective if the one bag was for the two of us. I could not do two bags because there was no way my mom could assist with our luggage.
3. At domestics I requested a wheelchair because the attendant assisting me was from the international section(Swiss Air)We waited about 50 minutes for a wheelchair but fortunately they brought her in a wheelchair from international and when it got to 15h25 the attendant from Swiss Air took my mom to a specific room where you get assistance because we were suppose to board at 15h30 and she had to get back to the international section.
4. An assistant then arrived with a wheelchair at 15h25 and wanted to rush my mom and I because we are suppose to board at 15h30. This I would not have and made it very clear that the delay was on their side and that he is not rushing me.
5. The flight was then delayed and when they finally loaded my mom and me with another young lady onto the truck to board my mom and I sat in the truck for about 20-30 minutes while they waited for all passengers to board and the temperature outside and on the truck was about 28degrees C-this was the pits…………..since my mom is 81 years old and had been up for 12hours already. The young lady was allowed on the flight because she was somewhere at the back which is where I would have expected my mom and I to be out due to her handicap9aged and partial blindness).
6. They finally got us together and put us right in the front again and by the time my mom got to her seat she was exhausted and hyper ventilating from walking down the isle to the front!!!!
The service going to Mauritius we got from SAA was tops but the service locally back from BA really SUCKED and I really wanted them exposed for it. …This could have put a damper on our holidays had my mother got sick but fortunately after relaxing she was fine.