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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Baggage Problems Delayed Baggage, No Response from Etihad Baggage claim or Feedback center

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Oct 23, 2015, 11:03 AM

Etihad Representative Etihad Representative is offline

OFFICIAL AIRLINE REPRESENTATIVE - ACCOUNT SUSPENDED DUE TO NON-RENEWAL

Join Date: Oct 2008

Location: Abu Dhabi - UAE

Posts: 286

Hi Naik,

Thank you for contacting us.

We apologize for the late response from our baggage claims team.

Your case RQID 376416 is currently handling by the baggage claims team and one of the team member should get in touch with you as soon as the necessary investigation have been completed.

We appreciate your patience and cooperation . *ZD

Quote:

Originally Posted by sanaik

Hi JS,
Have a good day

Please find herewith the remionders being sent to
Baggages claim, Socialmedia & feedback @ ETIHAD.com

I have a question does someone read these correspondences or is it the way how these issues are handled as mentioned in my todays Reminder-15

Reminder - 15

Sir / Madam,
Have a good day

It is really disgusting that in such an esteemed organization they take customer for granted and there is nobody to even respond it seems that such customer grievance correspondences are put in dustbin

However I will not give up and will be awaiting response

Regard

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Baggage Problems Delayed Baggage, No Response from Etihad Baggage claim or Feedback center

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