[amdi]

Hello,
I've purchased a flight originaly in economic class (fare class U and Q). I've then upgraded my flight using the "etihad select upgrade" ... that was the beginning of my issues with their loyalty program:
the U fair ticket has been changed to X, and after my return, I couldn't see any miles or tier miles credited for any of the 2 flights.
I've called them 8 weeks ago, send mails to claim missing miles 6 weeks ago, as of now, not a single explanation on why I don't get the miles and tier guest miles.
I'll for sure never ever upgrade again, but most importantly, I've now completly lost trust in their customer support. No answer after 8 weeks is simply not acceptable, especially when they've made the mistake.
I trully hope someone from etihad can have it fixed quickly.
my guest account:100089006824
booking number: FTGDQZ
interraction: ACCT:855466

thanks

[Etihad Representative]

Hi there, we are sorry to hear this. We are getting in touch with our team and requesting an update on your miles claim ASAP. Thanks *FT

[amdi]

hello,
as of today, Ihaven't heard from your colleagues. Do you have any update?

[Etihad Representative]

Originally Posted by amdi

hello,
as of today, Ihaven't heard from your colleagues. Do you have any update?

Hi there, please allow 48 hours for our team to process the claim. Thank you *FT

[amdi]

it has been solved.
thanks