[cowman]

It has already been two months since Etihad changed my itinerary, which involved canceling a business class upgrade, and still has not refunded my miles. I also am not getting appropriate credit for certain segments, even after several phone calls to their customer service center, in which I was told each time by representatives that they would send e-mails; several e-mails to their Retro Credit e-mail address; and now even a few follow-up e-mails to their Etihad Guest Gold AND Social Media e-mail addresses. The response time is abysmally slow and because of their lack of action, I am unable to book a new award ticket with those owed miles. 31000 miles is no small change!

[Etihad Representative]

Dear Cowman,

thank you for your feedback here at airlinecomplaints. We invite you to get in touch directly with us on our Social Media Channels for a live instant communication in the future.

For all information regarding Retro Claim Miles please find here http://bit.ly/1puONBa all information you need. If you have a RQID we can check directly for you and ask for a follow up to our dedicated Team.

Thank you in advance *AP

[cowman]

You ask me to contact you on social media channels, but you did not provide me with the appropriate details. This shows that you are expecting the customer to do all the work and figure it out. I have already used your Social Media e-mail address to send you the relevant details but now you are not responding to my requests. Please see my DM for the RQID.

[Etihad Representative]

Hi Cowman, Apologies for the delay, we will send a follow up request to our colleagues at Etihad Guest Team to get back to you as soon as possible. Thanks *AS