[Belanovski]

Dear Sirs,

on December 8 I planned to travel with my wife and my 2 years son from Antalya, Turkey to Kharkiv, Ukraine and to arrive the same day at 15-50 to Kharkiv. We had Pegasus Airlines tickets for connection flight from Antalya to Kharkiv via Istanbul Sabiha Gökcen for flight No. PC149 at 9- 40 from AYT to SAW and for flight No. PC750 at 13-15 from SAW to HRK. At 9-20 at the gate in AYT we were informed by Pegasus Airlines officers that PC149 is cancelled without explaining the reason and without any apologies. We were issued new tickets for flight PC4147 approaching SAW at around 11-40. Though there was enough time at SAW to fast track us to the flight PC750 upon arrival from AYT which could be acceptable, Pegasus officers stopped us at transfer desk and issued new tickets for next flight to HRK No. PC4750 for 22-25. This caused a delay of over 9 hours which we had to spend with our 2 years child at the airport.

Nobody of Pegasus officers asked about our preferances or wishes, nobody offered us any options to choose from, nobody cared to make our waiting time comfortable, nobody cared about at least to apologize in the name of Pegasus Airlines for caused inconvenience and our lost time. After our complaints to Pegasus Office in the SAW airport, we were only offered no alternative but two meals at McDonalds, where food was not acceptable for us and expecially for our child. I never expected such attitude for me an my family as customers ever. Our luggage was more lucky to reach PC750 and to come to Kharkiv in time, which proves that it was not necessary to make us wait 9 hours in SAW and this is completely Pegasus airlines fault and mistake. This is ablosutely not acceptable service and I require compensation from Pegasus Airlines for the lost time and awful inconvenience me and my family suffered.

I sent my complaint to Pegasus Airlines, but there's no reaction since three days and I was not contacted by their customer support. Please help me to make them apologize and get my compensation.