[helibenny]

Okay so 2 very different complaints within a few months...

I fly BA London Heathrow to South Africa about twice a year. On September 2015's flight to Cape Town (10 hours) I and about a dozen other passengers in my vicinity had no flight entertainment. An almost full flight so no chance of a seat-swap. That I could deal with but due to a logistics issue, later confirmed by BA, no breakfast was available whatsoever.
I contacted BA and eventually they replied saying that they were of course sorry but would not be offering compensation for their lack of service. So despite paying for a BA ticket advertising in-flight entertainment and including a meal option and receiving neither, I am supposed to just accept that as BA's flagship service???

In a separate incident, I obtained quotes from BA and another ticket supplier (not a price comparison site) for identical BA flights and emailed the quotes to myself. BA was about £30 more expensive. I complied with every bullet point on their 'Price Promise Guarantee' and purchased the tickets through BA (admittedly so that I could avoid the drama of adding the flights to my account at a later date which has required a telephone call in the past due to website errors).
Afterwards I was told my claim was not acceptable because I chose to pay the final balance in part with Avios - points that I had accrued with BA on previous flights and something I only did to get rid of them so that I don't feel obliged to use this airline in the future.

Fly Virgin or Emirates, they actually take your complaints (you won't have any with the latter) seriously and value your custom. Or alternatively fly Ryanair. Absolutely no customer service but then you haven't paid for it anyway!